Last updated: 4 August 2026

TECBUNNY SOLUTIONS PRIVATE LIMITED ("TecBunny", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase on www.tecbunny.com (the "Platform") and describes your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and rules thereunder.

Who We Are

The Platform is owned and operated by TECBUNNY SOLUTIONS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at [REGISTERED OFFICE ADDRESS], India (CIN: [CIN]; GSTIN: [GSTIN]). For the purposes of the DPDP Act, TecBunny is the "Data Fiduciary" that determines the purpose and means of processing your personal data.

Information We Collect

We collect the following categories of information:

Identity & contact data — name, email address, phone number, billing and shipping addresses.
Account data — login credentials, order history, wishlists, saved carts and communication preferences.
Transaction data — products purchased, order value, invoices and, where applicable, GSTIN for business purchases.
Payment data — payments are processed by PCI-DSS compliant third-party payment gateways; we do not store your full card number, CVV or UPI PIN.
Technical & usage data — IP address, device and browser type, operating system, referring URLs, pages viewed and interaction data collected through cookies and similar technologies.
Communications — records of your interactions with our support team, including via email, chat and WhatsApp.

How We Use Your Information

We use your personal data to:

process, fulfil and deliver your orders and issue tax-compliant invoices;
create and manage your account and provide customer support;
send transactional communications such as order confirmations, shipping updates and service notifications;
send marketing communications where you have opted in (you may opt out at any time);
personalise your experience and recommend relevant products;
detect, prevent and address fraud, security incidents and abuse; and
comply with legal, tax, accounting and regulatory obligations.

Legal Basis for Processing

We process your personal data on the basis of your consent, the necessity to perform our contract with you (order fulfilment), our legitimate business interests (fraud prevention, service improvement) and compliance with applicable law. Where processing relies on consent, you may withdraw that consent at any time.

Cookies and Tracking

We use cookies and similar technologies to operate the Platform, remember your preferences, analyse traffic and, with your consent, deliver relevant advertising. You can manage your preferences through our cookie consent banner and your browser settings. Please refer to our Cookie Policy for full details.

Sharing and Disclosure

We do not sell your personal data. We share it only with:

Service providers — logistics and courier partners, payment gateways, cloud hosting, communication and analytics providers who process data on our behalf under contractual confidentiality obligations;
Legal and regulatory authorities — where disclosure is required by law, court order or to protect our rights and the safety of users; and
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.

Payment Data Security

All payment transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your full card details, CVV, UPI PIN or net-banking credentials on our servers.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, tax and accounting requirements (for example, invoices are retained for the period mandated under applicable tax law). When no longer required, data is securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the right to:

access and obtain a summary of the personal data we process about you;
request correction, completion or updating of inaccurate data;
request erasure of your personal data where it is no longer required;
withdraw consent previously given;
nominate another individual to exercise your rights in the event of death or incapacity; and
register a grievance with our Grievance Officer.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

Children's Privacy

The Platform is not directed at children under the age of 18. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If you believe a child has provided us data, please contact us so we can delete it.

Data Security

We implement reasonable security practices and procedures, including encryption in transit, access controls and secure infrastructure, to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on this page with a revised "Last updated" date. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, our Grievance Officer can be reached at:

Grievance Officer: [GRIEVANCE OFFICER NAME]
TECBUNNY SOLUTIONS PRIVATE LIMITED
[REGISTERED OFFICE ADDRESS]
Email: support@tecbunny.com
Phone: [PHONE]

We will acknowledge grievances within a reasonable time and endeavour to resolve them in accordance with applicable law.