Engineering Sanctuary

Scope of Service & Inclusions

Limited comprehensive coverage for the specific CCTV and PC equipment documented in each contract annexure.

• Preventive Maintenance visits for cleaning, diagnostics, and health checks.
• Unlimited breakdown support with labor and travel charges included.
• PC software assistance for OS corruption, malware removal, and third-party installation issues.
• Limited parts replacement benefit up to the value/claim caps defined in the selected plan.
• Applies only to the cameras, DVR/NVR, SMPS, and PCs listed in the annexure.

Prerequisites for Contract Initiation

• All equipment must be documented and in fully working condition on the activation date.
• Non-working items must be repaired at standard rates before activation or remain excluded for the contract term.

Financial and Replacement Terms

• Limited Parts Coverage (LPC) is capped by both a value limit and claim count per plan.
• After the limit is reached, labor stays free but replacement parts are billed to the customer.
• Hard disk replacements are excluded from LPC; only labor is covered for HDD swaps.

Exclusions (Not Covered)

• Physical damage from misuse, tampering, fire, flood, lightning, or pest infestation.
• Electrical faults caused by voltage fluctuations, surges, or improper earthing.
• Any data loss for CCTV footage or PC data; backups remain the customer’s responsibility.
• Repairs performed by unauthorized personnel void coverage for the affected item.
• Consumables such as batteries, extensive cabling, or media beyond normal wear.
• External works including relocation, civil modifications, or specialized access equipment.

Service Level Agreement (SLA) & Termination