Last updated: 4 August 2026

At TECBUNNY SOLUTIONS PRIVATE LIMITED ("TecBunny"), your satisfaction matters. This Return & Exchange Policy explains when and how you can return or exchange products purchased on www.tecbunny.com, consistent with your rights under the Consumer Protection Act, 2019.

Return Eligibility

To be eligible for a return, the product must be:

unused, undamaged and in the same condition in which you received it;
in its original packaging with all tags, manuals, accessories and free items intact; and
accompanied by the original invoice or proof of purchase.

Return Window

You may request a return within 7 days of delivery, unless a different period is specified on the product page. Requests made after this window may not be accepted, except where the product is defective or covered by a manufacturer warranty.

Non-Returnable Items

The following are generally not eligible for return or exchange unless they arrive damaged or defective:

items marked "non-returnable" or "final sale" on the product page;
products with broken seals, or consumables and hygiene-sensitive items once opened;
customised or made-to-order products; and
software, digital goods and gift cards.

How to Initiate a Return

To initiate a return, go to "My Orders" in your account and select the relevant order, or email us at support@tecbunny.com with your order number and reason for return. Our team will guide you through pickup or drop-off arrangements.

Exchanges

Where an exchange is available, we will replace the item with the same product (subject to stock) or a variant of equal value. If the desired replacement is unavailable, we will process a refund instead.

Inspection and Approval

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. Returns that do not meet the eligibility conditions above may be sent back to you, and no refund will be issued.

Refunds

Approved refunds are governed by our Refund & Cancellation Policy, including timelines and the method of refund.

Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect product, notify us within 48 hours of delivery with supporting photographs. In such cases, we will arrange a free pickup and provide a replacement or full refund, including any shipping charges paid.

Contact Us

For any return or exchange assistance, contact us at support@tecbunny.com.